Global Water Resources Inc.

6/19/2026 we were sent a bill for $7,032,026.00 to pay by 7/3/2026 or automat shut off. Perhaps this is why the water smells too.

My water got disconnected this morning, but never received a disconnection notice. So, I decided to call the company, but once I saw all the 1 & 2 star reviews, I was preparing myself for a war. Didn't know what to expect, I called GWR and the line was busy. 'What a nightmare this day is going to be.." I remember thinking, trying to breathe and stay calm. I kept calling until a real person answered the phone. "Thank you for calling Global Water Resources, this is Kelly, how may I help?" - she was so sweet, calm, professional, helpful and on top of everything. I didn't have to say much. Introduced myself, explained the situation, and was informed that a supervisor already put the reconnect notice and it will be done by end of day. Kelly also went over the account with me and updated my phone number - making sure i'll stay up to date with my account in the future. I was really surprised, because I received the highest level of customer care today. It was a demonstration of pure care. Given the above, I decided to share my positive experience with this company, to maybe balance the image of this company. For me, it was a really good experience.

I don't understand all the bad reviews, I was with Tucson water previously and they were certainly more expensive. I use a ton of water. I've got four pigs with their little pools to keep filled over the hot summer, and too darn near dead trees that I soak every single day to try and save them and my property value with them. never had a problem with customer service.

The first time I called to report this issue was on June 3. I was asked to provide photos, but I was away from home and couldn’t do so at the time. I was told that someone would come out within the next few days. When I called again, customer service asked for photos once more and told me that no one had ever promised that someone would come out. After all this bureaucracy, the leak is still here. So over a week later here is the pic, it looks no different from what I described over the phone. It’s very disappointing to see such a lack of urgency and concern for preventing the waste of resources.